This policy applies to all visitors and customers of B Tech Solutions. It explains how we collect, use, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
B Tech Solutions is an IT support and technology services business operating across the United Kingdom. We are the data controller for the personal information we collect through this website and during the provision of our services.
If you have any questions about this policy or how we handle your data, please contact us via the enquiry form on our website.
2. What Information We Collect
We may collect the following categories of personal data:
- Contact information — your name, when provided through our enquiry form
- Enquiry details — information you provide when describing your technical issue or requesting a service
- Payment information — processed securely through Stripe. We do not store your card details directly
- Technical data — IP address, browser type, and pages visited, collected via cookies if you have consented
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To respond to your enquiries and provide the IT support services you have requested
- To process payments for services purchased through our website
- To improve our website and understand how visitors use it (analytics, only where consent has been given)
- To comply with legal obligations where required
We will never sell your personal data to third parties, and we will never use it for unsolicited marketing without your explicit consent.
4. Our Legal Basis for Processing
- Contract — to fulfil a service you have requested or purchased
- Legitimate interests — to respond to your enquiries and run our business effectively
- Consent — for non-essential cookies and any optional communications
- Legal obligation — where we are required to retain or share information by law
5. Cookies
Our website uses cookies. We use the following types:
- Essential cookies — required for the site to function correctly. These do not require your consent
- Analytics cookies — optional cookies set only if you choose "Accept All Cookies" in our cookie banner
You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.
6. Third-Party Services
- Stripe — for secure payment processing. View their privacy policy at stripe.com/gb/privacy
- Cloudflare — for website hosting and performance. View their privacy policy at cloudflare.com/privacypolicy
7. How Long We Keep Your Data
- Enquiry form submissions — retained for up to 12 months
- Payment records — retained for 7 years in accordance with HMRC requirements
- Website analytics data — retained for up to 26 months, then automatically deleted
8. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, object to, and port your personal data. You may also withdraw consent at any time. To exercise any of these rights, contact us via the enquiry form. We will respond within 30 days.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data. Our website is served over HTTPS, and all remote support sessions use end-to-end encryption.
10. Complaints
You have the right to lodge a complaint with the UK's data protection regulator:
Information Commissioner's Office (ICO) — ico.org.uk · 0303 123 1113
We would appreciate the opportunity to address your concerns directly before you contact the ICO.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated policy.